Terms & Conditions

Last updated: May 25, 2026

These Terms & Conditions govern your use of this website and all safari inquiries, quotations, bookings, payment initiation steps, and related services provided by GambaUganda Safaris. By using the site or confirming a booking, you acknowledge that these terms apply.

1. About These Terms

These terms apply unless we agree otherwise in writing for a specific booking or service. Any written invoice, booking confirmation, or supplier-specific requirement that applies to your itinerary forms part of the overall booking arrangement.

2. Definitions

• Company / We / Us: GambaUganda Safaris, operated by GUS Signature Expeditions, registered in Uganda.
• Client / You: Any person making an inquiry or booking.
• Booking: A confirmed safari arrangement accepted in writing by the company.
• Suppliers: Third parties including lodges, transport providers, guides, and activity operators.

3. Website Use

• You may use this website for lawful personal or business travel-planning purposes only.
• You must not misuse the website, payment pages, contact forms, WhatsApp links, or security features.
• You must not attempt unauthorized access, automated abuse, fraud, scraping that harms service availability, or any action likely to disrupt website operations.

4. Quotations and Pricing

• All quotations are based on the information available at the time of issue.
• Quoted prices may change before confirmation due to permit fees, supplier rate changes, taxes, exchange-rate fluctuations, or government levies.
• A final confirmed price applies only after written booking confirmation and receipt of required payment.

5. Booking Confirmation

A booking is confirmed only when:

• We issue written confirmation; and
• The required deposit has been received and acknowledged.

Until confirmation is complete, safari permits, rooms, and activities remain subject to availability.

6. Payment Terms

• Deposit and final balance deadlines are specified in your invoice or written confirmation.
• Accepted payment methods are provided in your invoice.
• Online payment flows may be provided through third-party processors. Their platform rules, security checks, and availability may also apply.
• Bank fees, intermediary charges, and transfer costs are the client's responsibility unless explicitly agreed otherwise.
• Late payment may result in cancellation of un-secured services or additional costs where suppliers apply penalties.

7. Cancellations by Client

• All cancellation requests must be submitted in writing.
• Cancellation charges depend on timing, permits, and supplier cancellation policies.
• Non-refundable items (including many permits and some prepaid supplier services) remain non-refundable once purchased.
• Any refundable amount, if applicable, is returned after supplier reconciliation and deduction of applicable costs.
• Your written quote or invoice should state the deposit, payment timing, key non-refundable items, and any itinerary-specific supplier cancellation terms before you pay.

Our dedicated Cancellation & Refund Policy forms part of these Terms and explains cancellation timing, refund handling, permit limitations, supplier charges, and related booking conditions in more detail.

8. Amendments by Client

Changes to travel dates, route, accommodation, or participant details are subject to feasibility, supplier approval, and possible re-pricing. Amendment fees may apply where suppliers impose change penalties.

9. Supplier and Permit Terms

Safari services frequently depend on third-party supplier terms and protected-activity permits. Lodge reservations, park permits, transport services, and third-party activities may carry their own rules on timing, amendments, refunds, and eligibility. Where those rules apply to your itinerary, they remain binding in addition to these terms.

10. Travel Documents and Entry Requirements

You are responsible for obtaining and carrying valid travel documents required for your itinerary, including:

• Passport validity and visa requirements.
• Vaccination and health documentation.
• Any entry/exit forms or transit authorizations.

We are not liable for losses resulting from denied boarding, denied entry, or delays caused by incomplete or invalid documents.

11. Health, Fitness, and Special Requirements

• You must disclose relevant medical, mobility, dietary, or accessibility requirements before confirmation.
• Some activities (including trekking) require moderate to high physical fitness and may be restricted by park regulations.
• You are responsible for obtaining independent medical advice and ensuring fitness to travel.

12. Travel Insurance

Comprehensive travel insurance is strongly recommended and should include medical expenses, evacuation, personal liability, trip cancellation/interruption, and loss or delay of baggage.

13. Changes or Cancellation by the Company

In rare cases, we may adjust itinerary elements due to safety, weather, force majeure, supplier failure, permit restrictions, operational constraints, or circumstances beyond reasonable control. Where practical, we will offer reasonable alternatives and communicate changes as soon as reasonably possible.

14. Conduct and Compliance

You agree to follow guide instructions, park rules, lodge policies, and local laws. We reserve the right to remove a participant from a service where conduct endangers safety, violates laws, or materially disrupts operations, without refund for unused services where such removal is justified.

15. Third-Party Services

We coordinate services delivered by third-party suppliers. While we select partners with care, each supplier remains responsible for its own services, acts, and omissions subject to applicable law.

16. Liability Limitation

To the extent permitted by law, GambaUganda Safaris is not liable for indirect or consequential losses, or for events beyond reasonable control, including but not limited to weather events, natural disasters, pandemics, civil unrest, road closures, government actions, or force majeure.

Nothing in these terms excludes liability that cannot legally be excluded.

17. Complaints and Claims

If a service issue occurs during travel, you should report it promptly to your guide or our operations contact to allow immediate resolution. Formal complaints should be submitted in writing within a reasonable time after trip completion, including supporting details.

18. Privacy and Data Protection

Use of personal information is governed by our Privacy Policy.

19. Intellectual Property

Website text, branding, and media are owned by or licensed to GambaUganda Safaris unless otherwise stated. Unauthorized reuse may be restricted by law.

20. Governing Law and Jurisdiction

These terms are governed by the laws applicable in Uganda. Any dispute will be addressed in good faith first and, where unresolved, submitted to the competent courts or lawful dispute-resolution mechanisms in the applicable jurisdiction.

21. Updates to These Terms

We may update these Terms & Conditions from time to time. The latest version and effective date are published on this page.

22. Contact

For terms, booking, or legal inquiries:

GambaUganda Safaris
Email: info@gambaugandasafaris.com
Phone/WhatsApp: +256 701 943 760
Location: Kampala, Uganda