Cancellation & Refund Policy

Last updated: May 25, 2026

This policy explains how cancellations, non-refundable safari costs, supplier terms, and refund handling work for GambaUganda Safaris bookings. It should be read together with your written quote, invoice, booking confirmation, and our Terms & Conditions.

1. Before You Confirm

Before requesting a deposit or final payment, we aim to make the important commercial terms clear in writing. Your quote, invoice, or booking confirmation should identify the trip price, payment timing, key inclusions, known exclusions, and any important permit or supplier restrictions that apply to your itinerary.

2. Written Cancellation Requests

All cancellation requests must be sent in writing by email or another written channel agreed with us. The effective cancellation date is the date we receive your written request during normal business handling, not the date of the original booking or payment.

3. Deposits and Supplier Commitments

Safari deposits are used to secure priority trip elements such as gorilla or chimpanzee permits, lodge space, private vehicle planning, guides, and supplier reservations. Once these costs are committed to third parties, some amounts may become non-refundable or transferable only under the supplier's own rules.

4. Non-Refundable Items

The following items are often non-refundable once purchased or confirmed, depending on the rules in force at the time:

• Gorilla, chimpanzee, park, conservation, and protected-area permits.
• Prepaid lodge nights, peak-season room holds, and supplier deposits.
• Third-party activity fees, transport commitments, and administrative costs already incurred.
• Bank charges, card processing charges, currency conversion costs, and intermediary transfer fees.

5. Refund Assessment

Where a refund may be available, we review the booking against supplier rules, permit rules, costs already incurred, payment processor charges, and any written terms specific to your itinerary. We will explain the outcome and any deductions as clearly as practical.

6. Refund Timing

Refund timing depends on supplier reconciliation, bank or processor handling, and the payment method used. If a refund is due, it is normally processed after suppliers confirm the recoverable amount and after applicable charges are deducted.

7. Changes Instead of Cancellation

Where practical, we may help you explore postponement, date changes, replacement services, or revised routing instead of cancellation. Changes remain subject to permit availability, lodge availability, supplier approval, seasonal pricing, and any amendment fees.

8. Company or Supplier Changes

In rare cases, itinerary elements may need to change because of safety, weather, road conditions, park restrictions, supplier failure, force majeure, or circumstances beyond reasonable control. Where practical, we will offer reasonable alternatives and communicate the impact on cost or timing.

9. Travel Insurance

Comprehensive travel insurance is strongly recommended for every traveler. Your insurance should include medical expenses, evacuation, trip cancellation, trip interruption, baggage delay or loss, and supplier or travel disruption where available.

10. How to Ask Before Paying

If any cancellation, refund, or supplier term is unclear, contact us before paying your deposit or balance. We would rather clarify the written quote first than have you feel uncertain after payment.

11. Contact

GambaUganda Safaris
Email: info@gambaugandasafaris.com
Phone/WhatsApp: +256 701 943 760
Location: Kampala, Uganda