Privacy Policy

Last updated: May 25, 2026

This Privacy Policy explains how GambaUganda Safaris collects, uses, stores, shares, and protects personal information when you visit our website, contact us, request a quotation, make a booking, or start a payment.

1. Who We Are

GambaUganda Safaris is a Uganda-based tour operator operated by GUS Signature Expeditions, registered in Uganda. We provide safari planning, booking, payment coordination, and travel support services.

Business contact: info@gambaugandasafaris.com | +256 701 943 760 | Kampala, Uganda

2. Scope of This Policy

This policy applies to personal information we process through:

• Our public website pages.
• Online forms and inquiry submissions.
• Booking and invoice/payment initiation pages.
• Email, phone, and WhatsApp communications.
• Booking, payment, supplier coordination, and safari operations.

3. Personal Information We Collect

3.1 Information you provide directly

• Identity and contact data: name, email address, phone/WhatsApp number, and country.
• Travel request data: preferred dates, number of travelers, accommodation level, budget guidance, and destinations of interest.
• Booking data: traveler details, itinerary selections, and passport-related details where required for reservations, permit processing, or supplier confirmations.
• Payment initiation data: payer name, email, country, phone number, written quote or invoice reference, quoted safari total, deposit amount, confirmation that the payment matches the written quote, booking reference, and related itinerary context.
• Communication content: messages and attachments sent through forms, email, or WhatsApp.

3.2 Information collected automatically

• Basic technical and usage data such as device/browser type, pages viewed, referral source, and approximate location derived from IP address.
• Security, anti-abuse, and performance data used to protect forms, payments, and website operations.
• Cookie and similar browser-storage information described in our Cookie Policy.

If you accept optional analytics through our cookie notice, we may also use Google Analytics to collect information about pages visited, time spent on the site, device and browser type, and approximate location. We use this information in aggregated form to understand website usage and improve our services.

3.3 Information from third parties

We may receive limited booking, payment-status, or operational details from trusted suppliers and service providers when necessary to deliver your safari or confirm a transaction. These may include lodges, transport providers, park authorities, payment providers, and security providers.

4. How We Use Personal Information

• To respond to inquiries and prepare quotations.
• To plan, confirm, and operate safari bookings.
• To arrange permits, accommodation, transport, and related logistics.
• To issue invoices, confirm payment status, and maintain booking and accounting records.
• To communicate itinerary updates, service notices, booking information, and support responses.
• To protect the site and our forms against spam, abuse, fraud, duplicate requests, and payment misuse.
• To improve website usability, service quality, and customer experience.
• To comply with legal, regulatory, and fraud-prevention requirements.

5. Legal Grounds for Processing

Depending on your interaction with us and applicable law, we process personal information where necessary to:

• Perform a contract or take steps before entering into a contract, including quotation, booking, and payment administration.
• Comply with legal obligations.
• Pursue legitimate business interests such as service administration, fraud prevention, duplicate-payment prevention, and website security.
• Rely on consent where required, for example for optional communications or non-essential technologies if we introduce them in the future.

6. Sharing of Personal Information

We do not sell your personal information. We may share data only as needed with:

• Safari service providers (lodges, guides, transport, activity operators).
• Permit and tourism authorities where required.
• Payment providers, including Pesapal, financial institutions, or auditors involved in invoicing and transaction processing.
• Technology providers supporting hosting, website security, maps, fonts, communications, analytics where accepted, or operations.
• Google reCAPTCHA or similar security services used to protect forms and payment actions against abuse.
• Regulators, law enforcement, or courts when legally required.

7. International Transfers

Because we serve international travelers and may work with international partners or cloud-based providers, personal information may be processed in countries outside your own. Where this happens, we aim to use reasonable safeguards and share only the information needed for service delivery, security, or compliance.

8. Data Retention

We retain personal information for as long as reasonably necessary for legitimate business and legal purposes, including:

• Inquiry records: for follow-up, quotation support, and customer-service continuity.
• Booking and transaction records: for accounting, audit, supplier coordination, and dispute-resolution obligations.
• Technical and security records: for fraud prevention, duplicate-request control, and system reliability.

When data is no longer required, we delete or anonymize it where practicable.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss. These measures may include access controls, rate limiting, anti-abuse tooling, payment-validation controls, and monitored service operations. No transmission or storage method is completely secure, but we continuously apply practical safeguards.

10. Cookies and Similar Technologies

We use cookies and similar browser-storage technologies for site security, language and interface preferences, duplicate-payment protection, and related operations. Our current use is described in our Cookie Policy.

Google Analytics cookies are activated only if you accept optional analytics in our cookie notice. You can reopen the notice from our Cookie Policy to change that choice, and you can also clear or block cookies through your browser settings.

11. Your Privacy Rights

Subject to applicable law, you may request to:

• Access personal information we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of data that is no longer necessary.
• Object to or request restriction of certain processing.
• Withdraw consent where processing relies on consent.

To make a request, email info@gambaugandasafaris.com. We may verify identity before completing requests.

12. Children's Privacy

Our services are not directed at children independently. Personal data concerning minors is processed only as needed for family/group safari bookings under the authority of a parent or legal guardian.

13. Third-Party Links

Our site may link to external websites or services. We are not responsible for third-party privacy practices and recommend reviewing their policies before sharing personal data.

14. Changes to This Policy

We may update this Privacy Policy periodically. The latest version and effective date are always published on this page.

15. Contact Us

If you have any privacy questions or requests, contact:

GambaUganda Safaris
Email: info@gambaugandasafaris.com
Phone/WhatsApp: +256 701 943 760
Location: Kampala, Uganda

This policy is provided for transparency about our current website and booking operations. Local mandatory consumer and privacy rights continue to apply where required by law.